As we go through life, we can have a moment that stands out as life-changing..

When I heard my father use the phrase "the customer is always right" for the first time, This was one of those “life-changing” moments for me. I was 6 years old. What made an impact was that he not only said the words, but backed them up with action.


Many people don't fully understand what "the customer is always right" really means. It doesn't mean the customer gets everything they want. It means that as a professional, the business will understand the customer’s perspective, respect it, and address it in the best way possible. Companies that give customers everything they want or ignore their customers’ requests altogether, are doing a massive disservice to their customer and to their own business. The key is communication – the provider and customer must stay in communication so the provider fully understands what the customer wants and needs. This communication will ensure that “the customer is always right” will not create conflict.


I started by making candy and selling door-to-door. Sales is not just closing a deal, but provides your customer an experience he will never forget. It can be the quality of your product, or the way you act towards your customer. Everything ties together to an experience that, if is done right, you will earn a customer for life – every salesperson’s dream. I believe this to be the highest form of customer service.


This is my dream since I was 6 – to create my opportunity to provide these experiences every single day. The dream is becoming a reality with CPE Roofing. With my incredible team, we will strive to ensure our customers have a consistent, persistent and efficient experience. You will learn more about the great team very soon.


I am honored to have this opportunity to provide to the world what my dad provided his entire life – the best customer service there is!


Customer Service



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Don Kilcoyne

on September 27, 2017 at 2:49 pm

Recent storms have been historic in their intensity and damage. But it’s not just homes in the storm tracks that may need a roofer’s attention. Punishing winds and debris have been taking their toll on roofs from coast to coast. Home and property owners should be arranging for post-storm inspections now, so roofing contractors like you can provide any necessary repairs in a timely manner.

Here are a few tips to share with your customers as they assess any storm season-related damage.

Inside: Begin in the attic, if it’s accessible, during the daytime.


The first and surest sign of a problem would be sunlight showing through the plywood decking, which may indicate serious holes in need of repair.


If there are no obvious holes, use a flashlight to inspect the decking for dark stains or streaks, as well as sagging, all of which could be caused by moisture.

Outside: You may be able to see most, if not all, of your roof from ground level. Walk around your house, examining the roof for these signs of damage:


Missing shingles should be replaced as quickly as possible.


Cracked or curled shingles are sometimes caused by high winds or flying debris.


Dark patches where the granules have come off of the shingle. In addition to affecting the overall look of the roof, bare patches like these leave the shingles vulnerable to the sun, which can, over time, dry out the asphalt, and may lead to leaks.


Bent or detached flashing. Flashing helps keep water from chimneys, vents, and other roof penetrations and should be thoroughly sealed to prevent water intrusion.


Debris. A branch on the roof may not seem like a big deal, but over time, it can rub the granules loose from your shingles, or may even be covering a crack that it caused as it landed.

Up the ladder: If you are comfortable climbing a ladder and the weather conditions allow you to do so safely, you can get a better look at your roof up close. Look for:


Loose nails or nail heads raised above the shingle surface may be just one storm away from letting go entirely.


Gutter debris can contribute to ice dams later in the year. Your roofing contractor may provide gutter cleaning services if you are not comfortable doing the job yourself.


Flashing on the upslope (or back) of the chimney and penetrations can be seen more easily from the roof itself.

If you find damage: Call a local, reputable roofing contractor right away. After storms, you may receive solicitations from unfamiliar contractors looking for work. To find reputable, factory-certified contractors in your area, visit the GAF contractor locator at: http://www.gaf.com/roofing/contractors.

The sooner you address any storm damage, the more secure your roof will be when the next storm inevitably rolls in.


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Don Kilcoyne

on October 9, 2017 at 9:58 am

Weeks after hurricanes Harvey and Irma caused billions of dollars in damage, the national construction labor shortage is hampering rebuilding efforts in some of the hardest-hit communities.

According to The Wall Street Journal, in Texas, where Harvey damaged more than 30,000 homes, 69% of construction contractors said they were struggling to fill positions.

A survey by Associated Builders and Contractors of Florida found that 88 percent of construction firms expressed plans to increase hiring during 2017, and 84 percent predicted they would have difficulty filling those jobs. And that survey was conducted in March, long before Irma did between $20-and-$40 billion in property damage.

Clearly, recruiting and retaining good workers is more important to your success — and to your community — than ever. For useful tips, read 10 Tips for Retaining Your Employees.

For further reading, GAF and National Association of Roofing Contractors CEO Reid Ribble discussed their plans to help address this vital issue on our PROBlog and well as in a recent tweet chat.



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